TERMS OF SERVICE
Last Updated: June 30, 2023
Please read these Terms of Service carefully before using the services offered by Stiiizy LLC, and its parent company, subsidiaries, agents (including retail delivery partners) and affiliates (collectively, "Stiiizy", "us", "we", "Retailer", "Retailers"). These Terms of Service set forth the terms and conditions of our relationship and for your use of the website or software ("Site"), and the applications, services, features, or content offered by Stiiizy and related communications (collectively, the "Services") to you.
By accessing Site and/or the Services, you ("you", "your", "user") agree to be bound by the terms and conditions contained herein ("Terms of Service" or "Agreement", which also incorporates Stiiizy's Privacy Policy).
This Agreement supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to Site and the Services, the content, products or services provided by or through Site and the Services, and the subject matter of this Agreement.
IMPORTANT NOTICE: THESE TERMS OF USE CONTAIN AN ARBITRATION PROVISION, WHICH WILL REQUIRE YOU TO SUBMIT ANY CLAIMS YOU MAY HAVE AGAINST STIIIZY AND ITS PARENT COMPANY, SUBSIDIARIES, AGENTS, AND AFFILIATES TO BINDING AND FINAL ARBITRATION. IN ADDITION, UNDER THE ARBITRATION PROVISION, (A) YOU WILL ONLY BE PERMITTED TO PURSUE CLAIMS AGAINST STIIZY AND ITS SUBSIDIARIES, AGENTS, AND AFFILIATES ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING, AND (B) YOU WILL ONLY BE PERMITTED TO SEEK RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ON AN INDIVIDUAL BASIS. BY ENTERING THIS AGREEMENT, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND ALL OF THE TERMS OF THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO THE SECTIONS REGARDING ARBITRATION.
Site and Services
1. Stiiizy provides a technology platform that connects verified users ("Customers") with third-party retail businesses ("Retailers") for the purpose of ordering and receiving on-demand delivery ("Delivery Services") of various goods (collectively, "Products").
2. You understand and agree that, as a result, even though Stiiizy may help facilitate the purchase, sale, payment, delivery, and order fulfillment of the Product between Retailers and Customer ("Transaction"), Stiiizy is not a party to any Transaction. You understand that you are responsible for every Transaction made under your Account (defined below). A Retailer may decline your order request for any reason.
3. You understand and agree that Stiiizy: (a) is not a Retailer, and (b) does not manufacture, cultivate, distribute, manufacture, label, test, or sell the Product.
4. You understand and agree that Retailers, and not Stiiizy, are responsible for providing the Delivery Services. A delivery person will deliver the Products you order to you as an employee of the Retailer ("Driver'). It is the sole responsibility of the Retailer to offer its Products and the Delivery Services to you in compliance with all applicable laws, rules and regulations. Stiiizy is not responsible or liable for provision of, or the failure to provide, the Delivery Services.
5. You understand that Retailers are not employees, agents, or representatives of Stiiizy.
6. To use Site, Customers must create an account on the Site ("Account"). You understand that to create an Account, you must provide certain information, such as your name, address, phone number, and in certain cases, your date of birth and a copy of your government-issued ID (collectively, "User Data"), as detailed in the Privacy Policy. You agree to maintain complete and accurate information in your Account. Failure to do so may result in your inability to access or use Site and the Services.
7. You consent and agree to receive communications from Stiiizy and/or Retailers (including Drivers) in connection with a Transaction, including via email, text messages, and phone calls.
8. If the sale, possession, or use of any of the Products you ordered is restricted under applicable laws, rules, or regulations, you must be present to accept any such Product delivery made via Site and must provide valid photo identification to the Driver proving that you are of lawful age to purchase such Products at the time of delivery and any other relevant or required documentation. The Retailer and the Driver are solely responsible for verifying such valid identification and proof of age, and Stiiizy shall have no liability with respect to a Retailer or Driver's negligence in or failure to check your photo identification or other documentation.
9. Stiiizy reserves the right, in its sole discretion, to suspend, disable, deny access to, or disallow the registration of your Account for any reason.
Fees and Payments
1. You understand that Stiiizy does not collect any payment for the Transaction nor any payment information from you and that all payment for any Transaction is
paid directly to the applicable Retailer.
2. You understand that all pricing, rates, and fees for any Transaction are set by the applicable Retailer and that Stiiizy does not set any such pricing, rates, or fees.
3. You understand that you may incur fees or charges from Retailers in connection with the Transaction, which may include without limitation: taxes, delivery fees, and service fees (collectively,
"Charges"). Charges will be identified in your cart prior to or during checkout and in your receipt. All Charges are due to Retailer (via the Driver) immediately upon delivery of the Product. A Driver has the right to refuse to deliver any Product to you if you do not pay the full amount of the Charges upon delivery.
4. Upon receipt of the purchased goods, you are solely responsible for ensuring that the goods do not materially differ from the Retailer's representations. In the event that you believe that the purchased goods were misrepresented by the Retailer, were not received, are damaged or defective, or if you have any other complaint regarding the purchased goods, you agree to use good faith efforts to resolve the dispute with the Retailer.
5. You agree that once you make payment for any Transaction, you will not seek a refund from Retailer on any basis that is fraudulent, misleading, or untrue.
6. You agree that you are solely responsible for your interactions (including any purchase and sale transactions) with any other user in connection with the Services, and Stiiizy will have no liability or responsibility with respect thereto. While Stiiizy reserves the right, it will not and has no obligation to, become involved in any way with disputes between you and any other user of the Services, including but not limited to a Retailer.
Cancellations and Refunds
1. You understand that once you order a Product, your purchase may be final and non-refundable. All sales are binding. If you wish to cancel an order, you must contact the applicable Retailer's support team to request cancellation.
2. All cancellations and refunds are subject to the cancellation and refund policies of the applicable Retailer. Any cancellations or refunds shall be subject to the sole discretion of the Retailer.
The Agreement between Stiiizy and You
1. You are responsible for reviewing changes to this Agreement.
2. This Agreement supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to Site and the Services, the content, products or services provided by or through Site and the Services, and the subject matter of this Agreement.
3. Stiiizy may make changes to this Agreement from time to time without specifically notifying you. Stiiizy will post the latest Agreement on the Site, but it is up to you to review it before using Site or Services. If you continue to use Site or the Services after any of these changes, your continued use will mean that you have accepted any changes to the Agreement.
4. In addition, some services offered through Site and the Services may be subject to additional terms and conditions specified by Stiiizy from time to time and your use of such services is subject to those additional terms and conditions, which are incorporated into this Agreement by this reference.
5. Stiiizy may edit or modify anything on Site or Services without notice. Stiiizy is committed to delivering a positive user experience and you understand that Stiiizy reserves the right (but without undertaking any duty) to monitor and review any information provided or placed on or though Site and the Services in its sole discretion, without notice and without undertaking any duty to do so.
6. You are responsible for accepting updated versions of Site and Services. If Stiiizy provides updated versions of Site and the Services and you do not accept these updated versions, you may not enjoy the most recent content, feature sets, and materials.
7. If you do not accept updated versions of Site and Services, Stiiizy shall not bear any responsibility or liability for your decision.
What Laws and Rules You Are Responsible For Following
1. By registering for an Account, you represent and warrant that: (a) you are eligible for an Account as set forth in this Agreement; and (b) the information you include as part of the registration process and thereafter is accurate and not misleading. Accounts may be obtained and used only by users who are at least twenty-one (21) years old. You must be at least twenty-one (21) years of age to use Site and the Services and to order, receive, use, or facilitate the delivery of Products. Any use of or access to Site or the Services by anyone under 21 is unauthorized, as is any registration of an Account by anyone under 21. (limited exceptions for age requirements may be accepted subject to state law regarding medical access).
2. You understand that you may not use Site or the Services where such use is prohibited. If you wish to order Products that the sale or use of are restricted by applicable law, rule, or regulation, you represent and warrant that you are of legal age to purchase such Products under the laws of the applicable state and that you agree to and to abide by all of the terms and conditions of this Agreement.
3. You promise not to use the Site or the Services for any purpose that is prohibited by this Agreement. You are responsible for all of your activity in connection with Site and the Services.
4. You shall abide by all applicable local, state, and federal laws, rules and regulations. It is your responsibility to make sure this Agreement and your use of Site and Services complies with all laws, rules and regulations applicable to you.
5. Stiiizy operates under applicable state laws. Some Products offered by Retailers may be lawful in some states and illegal in other states, or have other restrictions on the sale and use of such Products. To the extent any Products are lawful under the applicable state's law and illegal under federal laws, you also acknowledge and understand that the interstate transportation of such Products is a federal offense and agree to not transport any such Products outside of the state in which they were delivered to you.
6. YOU AGREE THAT YOU WILL NOT USE SITE OR THE SERVICES TO PURCHASE FOR, RECIEVE FOR, OR DELIVER TO ANY PERSON WHO IS NOT OF LAWFUL AGE TO PURCHASE, POSSESS, OR USE PRODUCTS UNDER APPLICABLE LAWS, RULES, OR REGULATIONS, OR PROVIDE ANY INFORMATION REGARDING ANY SUCH PERSON TO STIIIZY OR ANY RETAILER.
7. You understand that you are entirely responsible for maintaining the confidentiality of your password and username and any other security information related to your Account. You understand that you will be fully responsible for all activities that occur under your Account. You agree that you will not allow someone who is not you to use your Account at any time. You agree to immediately notify Stiiizy of any unauthorized use of your password or your username.
8. We strongly encourage you to change your password at least once a month and you understand that Stiiizy will not be liable for any loss that you incur as a result of someone else using your Account or your password.
9. You understand Stiiizy may, in its sole discretion, refuse to offer Site or the Services to any person or entity and change its eligibility criteria at any time and that Stiiizy reserves the right (without any undertaking any duty) to use "geo-filtering" or other technologies to block access to certain states or jurisdictions, in its sole discretion, without notice.
10. You understand that your right to access Site or Services will be revoked where this Agreement or use of Site or the Services is prohibited and, if that is the case, you agree not to use or access Site or the Services in any way. Stiiizy may terminate your use of or access to Site and/or Services without reason or notice to you.
11. While Site and the Services may be accessed from various locations, Site and the Services are only available to Customers and Retailers located in certain states, cities, countries, municipalities and jurisdictions, as determined in the sole discretion of Stiiizy. You must abide by and follow the applicable laws of the state, city, county, municipality or jurisdiction in which you are located in order to use Site and the Services. You agree to assume full responsibility for cooperating with all applicable laws of your location while using Site or the Services.
Your Relationship with Third Parties
1. You understand that Site and/or the Services may contain content provided by, owned or originating from Retailers such as descriptions, images, and information about a Product ("Retailer Content").
2. You understand and acknowledge that while Stiiizy strives to keep Retailer Content accurate, reliable, complete and up-to-date, Stiiizy does not itself package, test or label the Products available through Site and the Services. Therefore, certain aspects of the Products received by Customer may not exactly match the Retailer Content.
3. You understand and agree that Stiiizy is not responsible for, and does not control, Retailer Content. Stiiizy does not warrant that Retailer Content available via Site or the Services is accurate, complete, reliable, or current, or that any Retailer Content or Products have been evaluated by any United States regulatory agency, including but not limited to the Food and Drug Administration.
4. You further acknowledge and agree that certain features of our Services may use the services and/or products of third parties, which may include software, information, data, or other services ("Third Party Services"). If you use any of these Third Party Services to place an order, you may be required to agree to additional terms and conditions.
5. You understand and agree that Stiiizy is not responsible for, and does not control, Third Party Services. You also understand and agree that Stiiizy is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such Third Party Services.
6. You acknowledge and agree that Stiiizy shall not de responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of, or reliance upon, any Retailer Content or goods or services available on or through any Third Party Services.
7. You acknowledge and agree that for quality assurance purposes and to ensure customer safety all aspects of transactions and handover may be subject to audio and/or video recording by Third Party Services and Stiiizy shall not be responsible or liable, directly or indirectly, for any such activities by Third Party Services.
Who Owns What and How You Can Use It
Copyright Policy
Stiiizy does not condone nor authorize activities on or through the Services that infringe copyright or intellectual property rights. We will delete any infringing Retailer Content if properly notified that such Retailer Content infringes on another's intellectual property rights. If you are a copyright owner or an agent thereof and believe that any Retailer Content infringes upon your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our Copyright Agent with the following information in writing (see 17 U.S.C. 512(c)(3) for further detail):
General Disclaimer, Limitation on Liability & Indemnification
Governing Law & Agreement to Arbitration
1. Subject to the arbitration clauses included below, if there is any dispute arising out of the Site and the Services, by using Site and/or Services, you expressly agree that any such dispute shall be governed by the laws of the State of California, without regard to its conflict of law provisions, and you expressly agree and consent to the exclusive jurisdiction and venue of the state and federal courts of Los Angeles, California, for the resolution of any such dispute
2. Agreement to Arbitration
a. You and Stiiizy agree that any cause of action arising out of or related to Site or the Services must commence within one (1) year after the cause of action arose; otherwise, such cause of action is permanently barred.
b. You agree that, except for claims for injunctive or equitable relief or claims regarding intellectual property rights (which may be brought in any competent court without the posting of a bond), any dispute arising under this Agreement shall be finally settled in accordance with the Commercial Arbitration Rules of the American Arbitration Association by arbitrators appointed in accordance with such rules.
c. You agree any arbitration shall take place in Los Angeles, California in the English language and the arbitral decision may be enforced in any court. The prevailing party in any action or proceeding to enforce this Agreement shall be entitled to costs and attorneys' fees.
3.. WITH RESPECT TO ALL PERSONS AND ENTITIES, REGARDLESS OF WHETHER THEY HAVE OBTAINED OR USED SITE OR SERVICES FOR PERSONAL, COMMERCIAL OR OTHER PURPOSES, ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION OR OTHER REPRESENTATIVE PROCEEDING. THIS WAIVER APPLIES TO CLASS ARBITRATION, AND, UNLESS WE AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS. YOU AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU AND STIIZY ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING OF ANY KIND.
Your General Representations and Warranties
You represent and warrant that you will use Site and Services in accordance with this Agreement, and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside.
Other Terms
1. If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the parties' original intent, and the remaining portions will remain in full force and effect.
2. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof.
3. Stiiizy may assign its rights under this Agreement without condition.
4. This Agreement will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns. The headings of the paragraphs of this Agreement are inserted for convenience only and shall not be deemed to constitute part of this Agreement or to affect the construction thereof.
Contact Us
Have any questions about this Agreement? Contact us at [email protected].
Further Retailer Policies
Introduction
The Retailer Standard Terms and Conditions ("Terms") herein shall control and apply to your use of the delivery service ("service") provided by the retailer fulfilling your order ("retailer"). These Terms will be applied fully to and affect your use of this service. By using this service, you (the "customer") agree to accept the Terms set forth herein. You must not use this service if you disagree with any of the Terms.
Restrictions
The following restrictions apply to your use of the services:
Your Content
In these Terms, "Your Content" shall mean any audio, video text, images or other material you choose to display on this service. By displaying Your Content, you grant the Retailer a non-exclusive, worldwide irrevocable, sub-licensable license to use, reproduce, adapt, publish, translate and distribute it as necessary to provide the service and improve product offerings provided in connection with the same. Your Content must be your own and must not be invading any third-party's rights. The Retailer reserves the right to remove any of Your Content from this service at any time without notice.
No warranties
This service is provided "as is," with all faults, and the retailer express no representations or warranties, of any kind related to this Website or the materials contained on this service.
Also, nothing contained on this service shall be interpreted as advising you.
Acknowledgements
By using this service, you acknowledge and agree to the following
Limitation of liability
In no event shall the retailer or service, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this service whether such liability is under contract. The retailer and service, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this service.
Indemnification
You hereby indemnify to the fullest extent the retailer and service from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.
Severability
If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.
Variation of Terms
The retailer is permitted to revise these Terms at any time as it sees fit, and by using this service you are expected to review these Terms on a regular basis.
Assignment
The retailer is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.
Entire Agreement
These Terms constitute the entire agreement between the Retailer and you in relation to your use of this service, and supersede all prior agreements and understandings.
Governing Law & Jurisdiction
These Terms will be governed by and interpreted in accordance with the laws of the State of California, and you submit to the non-exclusive jurisdiction of the state and federal courts located in California for the resolution of any disputes.